Hello Kristen! My name is Becki, with DISH Network. It sounds like you are having an issue with getting the picture on your screen. Follow these steps to get it going again!
If you are at TV1, where the receiver box is located, the tv needs to be on channel 3 or 4. Depending on the cable that is running between the receiver and the tv, the tv may need to be on an input, such as video 1 or 2. If you are at the TV2 location, where there is no receiver, then the tv needs to be on channel 60 or 73.
If you are using an HDMI cable, then the TV will need to be on an HDMI input
If you are using Component cables, your TV will need to be on a component input. (Usually Comp 1 or 2)
If you are using RCA cables, then the TV will need to be on a VIDEO input (Usually Video 1 or 2)
If you are using COAX cables, then the tv needs to be on channel 3 or 4
Please let me know if you have any issues!!
Becki Barned
DISH Network Customer Service
becki.barned@dishnetwork.com